3patte Terms and Conditions for Platform Use

1 General Terms

3patte is an online casino and betting platform operated for users in Bangladesh. These terms and conditions form a legally binding agreement between you and 3patte. They cover all rules, rights, and responsibilities relating to use of the platform.

By using the 3patte website, mobile version, or any other service, you confirm that you have read, understood, and fully accepted these terms and conditions. If you disagree with any part of these terms, please refrain from using the platform.

These terms and conditions apply alongside our Privacy Policy and Responsible Gaming Policy. Together these documents form the complete agreement regarding the 3patte platform.

1.1 Definitions

"Platform" refers to the 3patte website, mobile site, and all associated services.
"User" or "You" refers to any person registered on the platform.
"Account" refers to your personal registered account on the platform.
"Game Balance" refers to the total amount held in your account.
"Bonus Funds" refers to money received through promotions or offers that is subject to specific conditions.
"Cash Funds" refers to money you have deposited yourself.

2 Eligibility and Registration

The following eligibility requirements must be met in order to open an account on the 3patte platform:

2.1 Age Requirement

To create an account on 3patte and use any gaming or betting service, you must be at least 21 years old. This platform is open only to those aged 21 or above. Providing false information about your age will result in immediate account closure and forfeiture of all balances.

Important: Use of this platform by anyone under the age of 21 is strictly prohibited. We urge parents and guardians to keep their children away from this platform.

2.2 Registration Terms

Each individual may open only one account.
All information provided at the time of registration must be true, accurate, and complete.
You must register the account in your own name — opening an account in someone else's name or identity is not permitted.
If any of your details change after registration, you must notify the platform immediately.
Accounts may not be opened on behalf of corporate entities, trusts, or partnerships.

2.3 Identity Verification (KYC)

3patte reserves the right to verify a user's identity at any time. The following documents may be requested for verification:

Scanned copy of National ID Card (NID) or passport.
Utility bill or bank statement for address verification.
Applicable documents for payment method verification.

3patte reserves the right to put withdrawals on hold until the verification process is complete.

3 Account Management

3.1 Account Security

You are solely responsible for ensuring the security of your account. Please keep the following in mind:

Keep your login credentials (username and password) completely confidential.
Never allow a third party to use your account.
Use a strong password and change it regularly.
If you suspect unauthorized access, notify our support team immediately.

3patte is not responsible for any loss arising from account security issues unless it is directly caused by our own fault.

3.2 Multiple Accounts Prohibited

Each individual may operate only one account. If it is found that the same person is using multiple accounts, all accounts will be closed and any bonus funds will be forfeited.

3.3 Account Inactivity

If there is no activity on your account (login, deposit, or wager) for 12 consecutive months, the account may be considered inactive. A maintenance fee may apply to inactive accounts and may be deducted from the balance.

4 Financial Transactions

4.1 Deposit

The following methods are supported for depositing funds on the 3patte platform: bKash, Nagad, Rocket, Upay, and bank transfer. The following conditions apply to deposits:

Minimum deposit amount: ৳300 (for each method).
Deposited funds must come from your own account only.
Deposits from third-party accounts are strictly prohibited.
Deposits are generally credited to your account instantly. In some cases, processing may take a short time.

4.2 Withdrawal

The following conditions apply to withdrawals:

Minimum withdrawal amount: ৳800.
Withdrawal time: generally completed within 1 hour of approval.
Withdrawals can only be made using the same method that was used for the deposit.
Completing identity verification (KYC) is mandatory before making a withdrawal.
Withdrawals may be restricted until the wagering requirements of any active bonus have been met.

The withdrawal process is generally completed within 1 hour. However, additional time may be required in cases involving verification or unusual transactions.

4.3 Currency

All transactions on the 3patte platform are conducted in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies are not supported.

4.4 Erroneous Transactions

If an incorrect amount is deposited or withdrawn due to a technical error, 3patte reserves the right to correct that error. Using funds that have been incorrectly credited is prohibited, and any winnings generated from such funds will be considered void.

5 Bonuses and Promotions

5.1 Welcome Bonus

New users can receive a 120% bonus of up to ৳20,000 on their first deposit. The terms of this bonus are as follows:

Wagering requirement: 10 times the total bonus amount.
Example: depositing ৳1,000 earns a ৳1,200 bonus, giving a total balance of ৳2,200.
Example: depositing ৳34,000 earns a maximum bonus of ৳20,000, giving a total balance of ৳54,000.
Please read the full terms and conditions before playing with bonus funds.

5.2 General Rules for Using Bonuses

Each bonus offer can be used only once.
A bonus cannot be combined with any other offer unless specifically stated.
Bonus funds cannot be withdrawn until the wagering requirements for the bonus have been met.
3patte reserves the right to cancel a bonus if there is any suspicion of manipulation or fraud in claiming it.
3patte reserves the right to modify or cancel any existing promotion at any time.

5.3 Cashback and VIP Benefits

The 3patte VIP program has five levels, each with a weekly cashback rate:

Bronze: up to 0.3% weekly cashback.
Silver: up to 0.6% weekly cashback.
Gold: up to 0.9% weekly cashback.
Platinum: up to 1.2% weekly cashback.
Diamond: up to 1.5% weekly cashback.

Eligibility to advance to a VIP level depends on your overall activity on the platform.

6 Gaming Rules

6.1 Fair Play Policy

3patte operates under a fair play policy. All gaming and betting activities are conducted in a fair and transparent manner. Manipulation of any game outcome is strictly prohibited.

6.2 Technical Issues

If a game is interrupted due to a technical error or network disruption, the result of that game is generally considered void and the wagered amount is refunded. However, if the game result has been successfully recorded on the server, that result will be considered final.

6.3 Game Providers

3patte works in partnership with various world-class game providers, including PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming, and Ezugi. Games from these providers are operated according to their own rules.

6.4 Sports Betting

Separate rules apply for betting on various sports including cricket, football, and kabaddi. Please read the relevant rules before betting on BPL, IPL, T20 World Cup, and other tournaments. A refund policy will apply if a match is cancelled or postponed.

7 Prohibited Activities

The following activities are strictly prohibited on the 3patte platform:

Creating or operating multiple accounts.
Opening an account using a false identity.
Abusing the bonus system or obtaining bonuses through fraudulent means.
Attempting to gain unauthorized access to another user's account.
Using any software, bots, or scripts on the platform's systems.
Using the platform for money laundering or any illegal activity.
Conducting transactions using a third party's account or identity.
Attempting to undermine the platform's security measures.
Using any manipulative method to alter game outcomes.

Involvement in any of the above activities will result in immediate account closure, forfeiture of all balances, and legal action if necessary.

8 Privacy & Security

8.1 Data Protection

3patte gives the highest priority to protecting your personal information. All transactions and personal data are secured using SSL encryption technology. Details on how your information is collected, used, and protected can be found in our Privacy Policy.

8.2 Disclosure of Information

3patte does not share your personal information with third parties except where required by law. However, information may be disclosed in the following cases:

Upon a lawful request from law enforcement authorities.
When required for the investigation of fraud or money laundering.
To trusted service providers necessary for operating the platform.

8.3 Cookie Policy

3patte uses cookies to ensure the smooth operation of the platform and to improve the user experience. By using the platform, you consent to the use of cookies.

9 Responsible Gaming

3patte takes responsible gaming very seriously. We believe that gaming is a form of entertainment and should never be a cause of financial difficulty or mental stress.

9.1 Self-Control Features

3patte provides the following self-control features:

Deposit Limit: Set a daily, weekly, or monthly deposit limit.
Loss Limit: Set a maximum loss limit for a defined period.
Session Limit: Set a time limit for continuous play.
Self-Exclusion: Suspend your account for a set period or permanently.

To activate these features, contact our 24/7 live chat support or visit the Responsible Gaming page directly.

9.2 Signs of Problem Gaming

If you experience any of the following signs, please seek help:

Spending more money than your set budget.
Placing more bets to recover losses.
Damaging relationships with family or friends over gaming.
Being unable to stop gaming.

10 Account Closure

10.1 Closure at the User's Request

You may request to close your account at any time by contacting our 24/7 live chat support. Before closing your account, make sure you have withdrawn all valid balances.

10.2 Closure at 3patte's Initiative

3patte reserves the right to close or suspend any account under the following circumstances:

Violation of any clause of these terms and conditions.
Suspicion of fraud or manipulation.
Registering with false information.
Failure to verify identity.
In the case of a self-exclusion request.

Upon account closure, cash funds (excluding bonuses) will be returned, unless evidence of fraud is found during an investigation.

11 Limitation of Liability

3patte is not liable in the following circumstances:

If a game is interrupted due to internet connectivity issues.
Due to issues with third-party game servers.
Due to technical problems on your own device.
For losses resulting from unauthorized persons accessing your account.
Due to uncontrollable circumstances (force majeure) such as natural disasters, war, or government restrictions.

3patte's maximum liability shall in no case exceed the original amount of the affected transaction.

12 Changes to Terms

3patte reserves the right to change, amend, or update these terms and conditions at any time. Users will be notified in advance of any significant changes.

Continuing to use the platform after changes have been made means you are accepting the new terms and conditions. It is therefore recommended that you check this page regularly. You can see when the last change was made by looking at the "Last Updated" date at the top of the page.

If you disagree with any change, stop using the platform and contact our support to close your account.

13 Contact

For any questions or complaints regarding these terms and conditions, please contact us:

Live Chat: 24/7 direct support in Bengali is available — use the platform's live chat.
Email: [email protected]

We generally aim to resolve all complaints and questions promptly. Our support team is always ready to assist you in Bengali.

For more information, visit our FAQ page, Privacy Policy, and Responsible Gaming page.

These terms and conditions have been drawn up in accordance with the applicable laws and regulations of Bangladesh. In the event of any dispute, both parties will first attempt to resolve the matter through discussion.