3patte's Privacy Policy

1 Introduction

3patte is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy will inform you about what personal information is collected when you use the 3patte platform, how that information is used, and what steps we take to protect your data.

This policy applies to 3patte's website, mobile application, and other related services. By using any 3patte service, you are considered to have given your consent to the terms of this privacy policy.

2 Data Collection

3patte collects your information in various ways. We collect only the information that is necessary to provide our services.

2.1 Information You Provide Directly

Information you provide yourself during account registration, login, or when filling out other forms:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport number (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay, and bank account details)
• Information provided when contacting the support team

2.2 Automatically Collected Information

Information that is automatically collected while using our platform:

• IP address and device type
• Browser type and operating system information
• Time spent on the platform and page visit records
• Gaming activity history (bet amounts, game types)
• Transaction history
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive information from trusted third parties, such as payment processors and identity verification services.

3 Use of Data

3patte uses the information collected about you for the following purposes:

4 Data Storage and Security

3patte uses industry-standard, up-to-date technology and methods to ensure the security of your information.

4.1 Technical Security Measures

• SSL/TLS Encryption: All communications on the platform are secured through SSL encryption.
• Data Encryption: Sensitive information that is stored is protected with strong encryption technology.
• Firewall Protection: Servers and databases are protected by advanced firewalls.
• Secure Payments: All financial transactions are processed through a secure payment gateway.

4.2 Data Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, certain information may be retained for a specified period due to legal obligations or dispute resolution needs. Once no longer required, information is securely deleted.

4.3 Staff Access

Only authorised staff members may access your information for specific purposes. All staff operate under strict confidentiality agreements.

5 Cookies and Tracking Technologies

The 3patte platform uses cookies and similar tracking technologies. These help improve the user experience and ensure the platform functions correctly.

5.1 Types of Cookies

• Essential Cookies: Essential for the basic functionality of the platform. Without these, the platform will not work properly.
• Functional Cookies: Help remember your preferences and settings, such as language selection.
• Analytical Cookies: Collect usage statistics to help improve the service.
• Marketing Cookies: Used to deliver relevant content based on your interests.

5.2 Managing Cookies

You can manage cookies through your browser settings. However, disabling cookies entirely may limit some functionality of the platform.

6 Sharing Data with Third Parties

3patte shares your personal information with third parties only in specific circumstances and for limited purposes:

• Payment Processors: Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, Upay, and banks to complete transactions.
• Identity Verification Services: Necessary information is shared with verification agencies to complete the KYC process.
• Legal Authorities: Information may be provided to government agencies or law enforcement bodies as part of a court order or valid legal process.
• Game Providers: Limited technical information may be shared with authorised game developers to provide specific game services.

7 Your Rights

You have the following rights regarding your personal information:

• Right to Access: You can find out what information we hold about you and how it is being used.
• Right to Rectification: If there is an error in your information, you can request that it be corrected.
• Right to Erasure: In certain circumstances you can request that your information be deleted, though this may not be possible if legal obligations apply.
• Right to Restrict Processing: You can object to your information being processed for specific purposes.
• Right to Portability: You can receive a copy of your information in a structured format.
• Right to Withdraw Consent: You can withdraw your consent to the processing of any information provided on the basis of consent at any time.

If you wish to exercise any of the above rights, please contact our support team. We will respond to your request within a reasonable time.

8 Protection of Minors

3patte strictly prohibits anyone under the age of 21 (minors) from registering or using the platform. Our services are for users aged 21 and above only.

If we find evidence that a minor has used our platform, that account will be closed immediately and the related information will be securely deleted.

If you become aware that a minor is using your account or the 3patte platform, please notify our support team immediately.

9 Policy Changes

3patte reserves the right to change or update this privacy policy from time to time. For any significant changes, we will:

• Publish the updated date on this page.
• Notify registered members of the changes by email.
• A notification of the changes will be displayed when logging into the platform.

If you continue to use the platform after any changes, you will be considered to have consented to the updated privacy policy. We therefore recommend reviewing this page regularly.

10 Contact

If you have any questions or comments about this privacy policy, or any requests regarding your information, please contact us: